Virtusa Corporation is a leading provider of enterprise class Products and Solutions for Global 1000 companies and leading Independent Software Vendors (ISVs). Based in Westborough, MA, Virtusa employs the finest technology talent in the US, UK, India, and Sri Lanka. Virtusa's client list includes industry leaders across several domains, such as JP Morgan Chase, Vignette, PegaSystems, eDocs , Circuit City, McDonald's, Convergys, Qwest, Lightbridge, Xerox, Siemens and GE.

Product development imperatives are deeply embedded in Virtusa's process framework and institutionalized as best practices. Our process includes a focus on modularity of design, component technology, re-usability, scalability, portability, extensibility, maintainability, and supportability. Virtusa's ongoing success with leading ISVs and enterprise clients has resulted in six years of sequential double digit growth, a roster of impressive client relationships, and a cadre of high caliber employees.

Virtusa is currently a 2600+ strong organization with offices in US, UK, Sri Lanka and India (Hyderabad and Chennai).

Please visit us at www.virtusa.com for more details.
Designation     Senior Manager/Manager- IT
Job Description     * Have overall responsibility for the Global and local IT Help Desks and support personnel located at Hyderabad, Chennai and SL Advanced Technology Centers or in the US or UK.
* Provide technical expertise in the management, administration and maintenance of the organizations desktops, laptops, telecommunication equipment and related hardware and software and oversee end-user support.
* Create, refine and ensure adherence to processes for attending to user calls and project requirements.
* Hiring, training, professional development and growth of the help desk teams.
* Track user perceptions of IT support through the use of appropriate metrics.
* Analyze IT reports to anticipate problem areas on account of capacity and support constraints and initiate proactive action.
* Determine and write standards and procedures for support functions.
* Maintain accurate and current documentation of desktops, laptops and associated hardware and software assets.
* Establish and implement tactical and strategic plans for IT support and develop associated budgets.
* Meet and consult regularly and proactively with key users, stakeholders, vendors and management to discuss and resolve challenges and support issues.
* Remain informed of the most current IT trends and technology.
Desired Profile     * 10+ years of increasing responsibility and professional experience in process oriented IT support functions such as computer hardware support and IT management.
* Extensive exposure and experience of creating, implementing, monitoring and refining processes and procedures.
* Very good written and verbal communication skills.
* Extensive knowledge of information technology theory, principles and practices; considerable knowledge of data and voice communication systems, office automation systems.
* Knowledge and experience of scripting would be an added advantage.
* In-depth and/or working knowledge of the Microsoft technologies Windows 2003, AD, Exchange, SQL Server, SMS, MOM, ISA etc - in use at Virtusa.
* Working knowledge of wide and local area networks, network topologies and network operating systems.
* Working knowledge of CISCO products including PIX firewalls, CISCO routers and CISCO VPN.
* Unix/Linux experience desirable.
* Experience of having worked in a matrix organization.
* Must possess strong leadership and management skills.
* Must demonstrate the ability to interact with peers, management, and customers in a professional manner.
* Good interpersonal skills, tact, patience and courtesy required.
* Ability to function as a service provider sensitive to the needs of internal and external customers essential.
* Ability to communicate technical information effectively, both orally and in writing.
* Strong analytical, problem solving and troubleshooting skills; demonstrated ability to anticipate needs and plan proactively.
* Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
* Must be willing to work flexible hours, including weekends and evenings as needed.
Experience     9 - 14
Industry Type     IT-Software/ Software Services
Functional Area     Network Administration, Security
Education     UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location     Hyderabad / Secunderabad
Keywords     IT Manager, Manager IT
Contact     Raghunath S Reddy
Virtusa India Pvt Ltd
Telephone     +91 9346252616
Email     raghunaths@virtusa.com
Website     http://www.virtusa.com
Job Posted     24 Sep

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